Refund Policy

This is not an audit and not legal advice. This page describes the refund terms of the ComplianceForge software service.

Operator: UGS Ltd — Universal Global Services Ltd, registered in England and Wales, Company No. 17423506 · Registered address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom · EU/UK VAT via Ireland OSS · Last updated: 19 September 2026

1. Payments status

Paid plans are being activated. While payments are being activated, no charge is made and no refund can arise. Once payments are live, this policy applies.

2. Subscription billing

Paid plans are billed monthly in advance. You may cancel at any time; cancellation takes effect at the end of the current billing period and access continues until then.

3. Refunds

If a paid period has not been used, you may request a refund within 14 days of the charge. Approved refunds are returned to the original payment method.

4. Consumer rights

Nothing in this policy limits mandatory consumer rights. EU consumers may also use the EU online dispute resolution platform where applicable.

5. How to request

Email [email protected] with your account email, the charge date and the reason. We reply within five business days.