Frequently asked questions
1. Is this an audit?
No. ComplianceForge is an assistive software service that produces readiness checks, gap lists and document templates. It is not an audit and does not provide legal advice.
2. Is this legal advice?
No. The service produces data-based material for you and your experts. Final responsibility always remains with you and your own experts.
3. Who is responsible for final compliance?
The customer, together with its own experts. ComplianceForge prepares material; it does not fulfill regulatory requirements on your behalf.
4. What regulations are covered?
The readiness check covers baseline areas of GDPR, the EU AI Act and the DSA. It is a baseline tool, not an exhaustive regulatory checklist.
5. What do I get with the Free scan?
A light readiness check with an overview score and first gap indicators. No payment required — you sign in with Google to run the scan.
6. Where do the document templates come from?
From our own dogfooded compliance base (privacy / terms / refund / DPA / cookie + AI-run disclosures across five business units), adapted with your data.
7. Can I export my documents?
Yes. Exports carry a "generated material" stamp and version history so you can track what changed and when.
8. How long does onboarding take?
Under 5 minutes from signup to first value (measured and documented).
9. What AI models power the service?
The assistant runs through our own AI gateway. Model routing is configurable and may change without notice; we do not promise a specific model. AI-assistant responses are AI-generated; the EU AI Act disclosure is always shown in chat.
10. What if the AI assistant does not know an answer?
It says so honestly and invites you to email [email protected] so a human can follow up. The same handoff happens for legal questions. Guest chat allows 5 messages per minute; signed-in chat allows 20.
11. Can I cancel anytime?
Yes — the billing portal lets you cancel or reactivate; cancellation takes effect at the end of the current billing period.
12. How do I reach support?
Chat on the site or [email protected]. Billing: [email protected]. Privacy requests: [email protected].
13. Can I use the documents as they are?
The generated documents are drafts ("generated material"). They must be reviewed by a qualified professional before use. They are starting points, not finished legal texts.
14. Are prices visible without signing in?
Yes. All plan prices are public on the pricing page. Payments are being activated; no charge is made at this time.